Account and sign-in
Locked out, signed up with the wrong email, or a plan that isn't showing on your account? Send us the email you signed up with and what you were trying to do.
● Support
How can we help?
Real people, plain answers. Tell us what happened and we'll take it from there.
Help topics
What we can help with.
Most questions fall into one of four buckets. Tell us which one, and what you expected to happen, and we can get straight to it.
Billing and refunds
One-time purchases can be refunded within 14 days on request. Subscriptions end at the close of the current billing period. Ask for a refund, or cancel, from your account page. The full policy is in our Terms.
Your data
Export a copy of your data yourself from your account privacy settings, or start deletion from the account deletion page at any time. Our Privacy page explains what we keep and why.
Safety concerns
Child safety comes first. Anything that touches a learner's safety is escalated to a person, every time. Tell us what you saw and, if you can, when it happened.
Invites
Requesting access for a school or organization.
Schools and organizations join Lumen through invite-only pilots: the quickest way in is the pilot request form, or tell us a few details when you reach us below. Families don't need an invite: a parent invites each family member from their guardian page.
Four things that help us help you
- Your school or organization
- The ages of your learners
- How many learners you have in mind
- What you hope they get out of it
How a pilot starts
- A conversation about your learners and your goals
- A safety review and a written agreement
- A launch for the agreed group, with you in control at every step
Contact
Reach us.
Support contact details are being finalized for early access. Today you can export your data from your account privacy settings or start deletion from the account deletion page.